REFUND AND CANCELLATION POLICY

VetIntel Solutions LLC
Effective Date: July 31, 2026

This Refund and Cancellation Policy applies to paid Services purchased directly from VetIntel Solutions LLC (“VetIntel Solutions™,” “we,” “us,” or “our”). VetIntel Solutions™ does not sell physical merchandise or returnable digital-download products. Accordingly, there is no merchandise return process. This Policy addresses refunds, cancellation, technical non-delivery, and recurring subscriptions for personalized and time-limited digital services.

1. Why Refund Eligibility Is Limited

VetIntel Solutions™ provides educational readiness services that may begin immediately after purchase or submission. Performance may include validating an account or VET-UID; processing structured information; initiating AI-assisted educational analysis; generating a personalized report; creating an entitlement; copying and configuring a condition-specific Vetrology Educational Workspace™; granting account or Workspace access; or reserving limited professional or technical resources.

Once personalized processing, generation, provisioning, or access begins, the Service cannot be returned or “unseen.” Except where required by law or expressly stated below, the purchase becomes nonrefundable when performance begins.

At checkout or intake, we may ask you to acknowledge that you request immediate performance and understand that refund eligibility may end once processing or provisioning starts.

2. Free Services

No refund applies to The Skobian Key™, use of the Intelligence Hub™, or a particular Service that VetIntel Solutions™ expressly offers as complimentary or promotional, because no payment is collected for that access.

3. Readiness Pathways™ and Personalized Educational Reports

ReadinessScan™, TDIU Readiness Review™, Decision Letter Analytics™ Assessment, C&P Exam Brief™, and other personalized Readiness Pathways™ are generally nonrefundable after you submit the required intake or document and automated or human processing begins.

If you purchase but request cancellation before submitting the required intake and before processing begins, contact us promptly. We will approve a refund unless the order terms state a different lawful cancellation condition or we have already incurred nonrecoverable fulfillment costs disclosed to you.

A refund is not available merely because:

• information supplied by the purchaser or veteran was incomplete, inaccurate, inconsistent, or unreadable;
• the educational output differs from what the user expected;
• the user does not agree with an educational observation;
• the user does not use or finish the Service;
• a VA, clinician, employer, VSO, attorney, claims agent, or other third party reaches a different conclusion; or
• a VA claim, review, appeal, examination, rating, effective date, payment, or other outcome is unfavorable or delayed.

We do not guarantee VA or professional outcomes.

4. Vetrology Educational Workspaces™

A Workspace purchase becomes nonrefundable when provisioning begins or access is granted, whichever occurs first. Provisioning may include copying the condition-specific master environment, connecting the Workspace to a VET-UID or account, applying permissions, or creating a time-limited entitlement.

If you request cancellation before provisioning begins, we will issue a refund. Workspace access is generally provided for the period stated on the product page or order confirmation, currently designed as 90 days unless otherwise disclosed. Failure to use the Workspace during the access period does not create refund eligibility.

If VetIntel Solutions™ cannot provision the purchased Workspace within a reasonable time, we may offer corrected or substitute performance, an extension, account credit, or a refund. You may reject a materially different substitute and request a refund.

5. Subscriptions and Automatic Renewals

If a ReadinessPass™ or other subscription renews automatically, the price, billing frequency, renewal term, and cancellation method will be disclosed before enrollment. You may cancel future renewal through the available account controls or by emailing support@vetintelsolutions.com.

Cancellation prevents future charges and ordinarily takes effect at the end of the current paid period. We do not ordinarily provide prorated refunds or credits for a partially used billing period. Where applicable law requires a refund, renewal reminder, grace period, or different cancellation treatment, we will comply.

6. Refunds We Will Review

We will investigate and provide an appropriate remedy for:

• a verified duplicate charge;
• a verified unauthorized transaction;
• charging an amount materially different from the accepted checkout amount;
• failure to deliver or provision the purchased Service after a reasonable opportunity to correct the problem;
• delivery of the wrong paid product or access entitlement; or
• another circumstance in which applicable law requires a refund.

Depending on the issue, the appropriate remedy may be correction, re-performance, replacement access, an extension, account credit accepted by you, or a full or partial refund.

7. Technical Problems

Contact us promptly if you cannot access a purchased Service. You must reasonably cooperate with troubleshooting, including confirming the correct email/account, checking access notices, and providing non-sensitive error information. A temporary outage or correctable access issue does not automatically require a refund. If we cannot provide the material purchased Service within a reasonable time, Section 6 applies.

8. Purchases by Representatives, Organizations, or Gift Purchasers

The same rules apply when an accredited representative, firm, VSO, organization, family member, or other third party purchases access for a veteran. The purchaser is responsible for obtaining the veteran’s authorization and supplying accurate recipient information. Refund eligibility is determined by whether processing, provisioning, or access began—not by whether the purchaser or recipient later chooses to use the Service.

9. How to Request a Cancellation or Refund Review

Email support@vetintelsolutions.com with the subject “Refund Review” and include:

• purchaser name and email;
• order number and purchase date;
• Service purchased;
• VET-UID, if applicable; and
• a concise explanation of the request.

Do not send medical records, decision letters, full payment-card numbers, or other unnecessary sensitive information by ordinary email.

Contact us as soon as reasonably possible, preferably within 30 days after the charge or problem is discovered. This requested timeframe does not shorten any nonwaivable right under applicable law.

We generally acknowledge requests within five business days. Approved refunds are sent to the original payment method, ordinarily within five to ten business days after approval; the financial institution may require additional time.

10. Chargebacks

We encourage you to contact us first so we can investigate and correct a legitimate issue. Nothing in this Policy waives rights you may have under payment-card rules or applicable law. Knowingly filing a false chargeback or misrepresenting delivered access may result in suspension and recovery of lawful costs.

11. Policy Changes

The version accepted at purchase governs that transaction unless a later change is required by law or is more favorable to you. We will not retroactively reduce an accrued refund right through a policy update.

12. Contact

VetIntel Solutions LLC
100 2nd Ave S, Suite 205N #1026
St. Petersburg, Florida 33701
United States
Email: support@vetintelsolutions.com
Phone: 786-442-1049